Analysis of Student Satisfaction with the Quality of Education Services
| Title: | Analysis of Student Satisfaction with the Quality of Education Services |
|---|---|
| Language: | English |
| Authors: | Husain, Rusmin (ORCID |
| Source: | Cypriot Journal of Educational Sciences. 2022 17(2):343-356. |
| Availability: | Birlesik Dunya Yenilik Arastirma ve Yayincilik Merkezi. Sht. Ilmiye Sakir Sokak, No: 9, Ortakoy, Lefkosa, 2681, Cyprus. e-mail: editor.cjes@gmail.com; Web site: https://un-pub.eu/ojs/index.php/cjes/ |
| Peer Reviewed: | Y |
| Page Count: | 14 |
| Publication Date: | 2022 |
| Document Type: | Journal Articles Reports - Research |
| Education Level: | Higher Education Postsecondary Education |
| Descriptors: | Foreign Countries, Student Satisfaction, Educational Quality, College Students, Computer Science Education, Information Technology, Barriers, Empathy, Reliability |
| Geographic Terms: | Indonesia |
| ISSN: | 1305-905X |
| Abstract: | The purpose of this research was to determine students' satisfaction with the quality of education services in universities in West Kalimantan. The method used in this study is the quantitative research method. The results known after conducting this study is, first, the students' satisfaction to the quality of service of information technology and computer education study programme is considered satisfactory with a score of 77.09%. Then, the second satisfaction of the students to the services of the ICT study programme is seen from the tangible aspect of satisfaction, with a satisfaction score of 77.09%. Students' satisfaction with the ICT study programme services seen from the aspect of trust (reliability) was satisfactory, with a satisfaction score of 76.84%. Students' satisfaction with the ICT study programme services seen from the responsive aspect (responsive) was satisfactory, with a satisfaction score of 77.24%. Students' satisfaction with the ICT study programme services was seen from the aspect of satisfactory assurance, with a satisfaction score of 76.54%. Finally, students' satisfaction with the ICT study programme services seen from the aspect of empathy was satisfactory, with a satisfaction score of 77.81%. |
| Abstractor: | As Provided |
| Entry Date: | 2022 |
| Accession Number: | EJ1331390 |
| Database: | ERIC |
| ISSN: | 1305-905X |
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| Published in: | Cypriot Journal of Educational Sciences |
| Language: | English |