Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale
| Title: | Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale |
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| Authors: | Li, Min, Lowrie, Douglas Bruce, Huang, Cheng-Yu, Lu, Xiang-Chan, Zhu, Ying-Chu, Wu, Xing-Hua, Shayiti, Mayila, Tan, Qiong-Zhen, Yang, Hua-Ling, Chen, Si-Yuan, Zhao, Pan, He, Sheng-Hua, Wang, Xiu-Rong, Lu, Hong-Zhou |
| Source: | In Asian Pacific Journal of Tropical Biomedicine June 2015 5(6):497-504 |
| Database: | ScienceDirect |
| ISSN: | 22211691 |
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| DOI: | 10.1016/j.apjtb.2015.02.003 |
| Published in: | Asian Pacific Journal of Tropical Biomedicine |
| Language: | English |