Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory
| Title: | Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory |
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| Authors: | Yang, Qiang a, b, c, ⁎, Wang, Zhong-Sen a, Feng, Kun d, Tang, Qiu-Yu e |
| Source: | In Journal of Retailing and Consumer Services November 2024 81 |
| Database: | ScienceDirect |
| ISSN: | 09696989 |
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| DOI: | 10.1016/j.jretconser.2024.103940 |
| Published in: | Journal of Retailing and Consumer Services |
| Language: | English |