New service model for railway business as a ‘social infrastructure service’: new service value creation model using SLA concept

Bibliographic Details
Title: New service model for railway business as a ‘social infrastructure service’: new service value creation model using SLA concept
Authors: Suzuki, Masahiko, Kosaka, Michitaka
Source: 2016 Portland International Conference on Management of Engineering and Technology (PICMET) Management of Engineering and Technology (PICMET), 2016 Portland International Conference on. :2152-2163 Sep, 2016
Relation: 2016 Portland International Conference on Management of Engineering and Technology (PICMET)
Database: IEEE Xplore Digital Library