‘Communication, that is the key’: a qualitative investigation of how essential workers with COVID-19 responded to public health information

Bibliographic Details
Title: ‘Communication, that is the key’: a qualitative investigation of how essential workers with COVID-19 responded to public health information
Authors: Yanbing Chen, Claire Buckley, Elizabeth Alvarez, Conor Buggy, Mark Roe, Mary Codd, Anne Drummond, Carolyn Ingram, Penpatra Sripaiboonkij, Carla Perrotta, Mary Archibald, Vicky Downey, Natalia Rachwal
Source: BMJ Open, Vol 12, Iss 7 (2022)
Publisher Information: BMJ Publishing Group, 2022.
Publication Year: 2022
Collection: LCC:Medicine
Subject Terms: Medicine
More Details: Objectives To understand how essential workers with confirmed infections responded to information on COVID-19.Design Qualitative analysis of semistructured interviews conducted in collaboration with the national contact tracing management programme in Ireland.Setting Semistructured interviews conducted via telephone and Zoom Meetings.Participants 18 people in Ireland with laboratory confirmed SARS-CoV-2 infections using real-time PCR testing of oropharyngeal and nasopharyngeal swabs. All individuals were identified as part of workplace outbreaks defined as ≥2 individuals with epidemiologically linked infections.Results A total of four high-order themes were identified: (1) accessing essential information early, (2) responses to emerging ‘infodemic’, (3) barriers to ongoing engagement and (4) communication strategies. Thirteen lower order or subthemes were identified and agreed on by the researchers.Conclusions Our findings provide insights into how people infected with COVID-19 sought and processed related health information throughout the pandemic. We describe strategies used to navigate excessive and incomplete information and how perceptions of information providers evolve overtime. These results can inform future communication strategies on COVID-19.
Document Type: article
File Description: electronic resource
Language: English
ISSN: 2044-6055
Relation: https://bmjopen.bmj.com/content/12/7/e061583.full; https://doaj.org/toc/2044-6055
DOI: 10.1136/bmjopen-2022-061583
Access URL: https://doaj.org/article/feb6e6a016054ff695dbe2376324d0e6
Accession Number: edsdoj.feb6e6a016054ff695dbe2376324d0e6
Database: Directory of Open Access Journals
More Details
ISSN:20446055
DOI:10.1136/bmjopen-2022-061583
Published in:BMJ Open
Language:English