Bibliographic Details
| Title: |
Evaluating Efficiency of a Provincial Telerehabilitation Service in Improving Access to Care During the COVID-19 Pandemic |
| Authors: |
Katelyn Brehon, Jay Carriere, Katie Churchill, Adalberto Loyola-Sanchez, Elizabeth Papathanassoglou, Rob MacIsaac, Mahdi Tavakoli, Chester Ho, Kiran Pohar Manhas |
| Source: |
International Journal of Telerehabilitation, Vol 15, Iss 1 (2023) |
| Publisher Information: |
University Library System, University of Pittsburgh, 2023. |
| Publication Year: |
2023 |
| Collection: |
LCC:Computer applications to medicine. Medical informatics |
| Subject Terms: |
artificial intelligence, call utilization, machine learning, qualitative description, Computer applications to medicine. Medical informatics, R858-859.7 |
| More Details: |
Scope: Early in the COVID-19 pandemic, community rehabilitation stakeholders from a provincial health system designed a novel telerehabilitation service. The service provided wayfinding and self-management advice to individuals with musculoskeletal concerns, neurological conditions, or post-COVID-19 recovery needs. This study evaluated the efficiency of the service in improving access to care. Methodology: We used multiple methods including secondary data analyses of call metrics, narrative analyses of clinical notes using artificial intelligence (AI) and machine learning (ML), and qualitative interviews. Conclusions: Interviews revealed that the telerehabilitation service had the potential to positively impact access to rehabilitation during the COVID-19 pandemic, for individuals living rurally, and for individuals on wait lists. Call metric analyses revealed that efficiency may be enhanced if call handling time was reduced. AI/ML analyses found that pain was the most frequently-mentioned keyword in clinical notes, suggesting an area for additional telerehabilitation resources to ensure efficiency. |
| Document Type: |
article |
| File Description: |
electronic resource |
| Language: |
English |
| ISSN: |
1945-2020 |
| Relation: |
http://telerehab.pitt.edu/ojs/Telerehab/article/view/6523; https://doaj.org/toc/1945-2020 |
| DOI: |
10.5195/ijt.2023.6523 |
| Access URL: |
https://doaj.org/article/93a117d87b70425ab051317373c7840b |
| Accession Number: |
edsdoj.93a117d87b70425ab051317373c7840b |
| Database: |
Directory of Open Access Journals |
