Bibliographic Details
| Title: |
A patient satisfaction survey and educational package to improve the care of people hospitalised with COVID-19: a quality improvement project, Liverpool, UK [version 1; peer review: 2 approved] |
| Authors: |
Tom Wingfield, Scott Rory Hicks, Muhammad Shamsher Ahmad, Rajia Akter Ahmed, Rebecca Watson, Marcella Vaselli, Lewis Jones, Fatima Hayat, Meng-San Wu, Mark McKenna, Libuse Ratcliffe, Sylviane Defres, Paul Hine |
| Source: |
Wellcome Open Research, Vol 6 (2021) |
| Publisher Information: |
Wellcome, 2021. |
| Publication Year: |
2021 |
| Collection: |
LCC:Medicine
LCC:Science |
| Subject Terms: |
Coronavirus, Covid-19, patient satisfaction, patient perspective, patient feedback, patient experience, quality improvement project, eng, Medicine, Science |
| More Details: |
Background: The perspectives and experiences of people hospitalised with COVID-19 have been under-reported during the coronavirus pandemic. We developed and conducted a COVID-19 patient satisfaction survey in a large university-affiliated secondary healthcare centre in Liverpool, UK, during Europe’s first coronavirus wave (April-June 2020). The survey found that care was rated highly, including among people of Black Asian and Minority Ethnic (BAME) background. However, sleep-quality and communication about medications and discharge-planning were identified as areas for improvement. Methods: To improve care for people with COVID-19 admitted to our centre, we designed an educational package for healthcare professionals working on COVID-19 wards. The package, implemented in August 2020, included healthcare worker training sessions on providing holistic care and placement of “Practice Pointers” posters. Patient satisfaction was re-evaluated during the second/third COVID-19 waves in Liverpool (September 2020 - February 2021). Results: Across waves, most (95%) respondents reported that they would recommend our hospital to friends and/or family and rated overall care highly. Comparison of the responses of second/third-wave respondents (n=101) with first-wave respondents (n=94) suggested improved patient satisfaction across most care domains but especially those related to having worries and fears addressed and being consulted about medications and their side-effects. Conclusions: People admitted with COVID-19 to our centre in Liverpool, including those from BAME background, rated the care they received highly. A simple education package improved the feedback on care received by respondents between the first and second/third waves. These UK-first findings are informing regional strategies to improve person-centred care of hospitalised people with COVID-19. |
| Document Type: |
article |
| File Description: |
electronic resource |
| Language: |
English |
| ISSN: |
2398-502X |
| Relation: |
https://wellcomeopenresearch.org/articles/6-222/v1; https://doaj.org/toc/2398-502X |
| DOI: |
10.12688/wellcomeopenres.17163.1 |
| Access URL: |
https://doaj.org/article/54af0e6854e347b3aa7f96c9997fa774 |
| Accession Number: |
edsdoj.54af0e6854e347b3aa7f96c9997fa774 |
| Database: |
Directory of Open Access Journals |
