Quality gap assessment of premarital education and counseling in Alborz province in 2018
| Title: | Quality gap assessment of premarital education and counseling in Alborz province in 2018 |
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| Authors: | Fariba zmankhani, Afsoon Tizvir, Zahra dadashieynsheykh, Saeedeh Ataollahi |
| Source: | Payesh, Vol 19, Iss 3, Pp 299-309 (2020) |
| Publisher Information: | Iranian Institute for Health Sciences Research, 2020. |
| Publication Year: | 2020 |
| Collection: | LCC:Medicine LCC:Medicine (General) |
| Subject Terms: | quality gap, pre-marriage counseling classes, alborz province, Medicine, Medicine (General), R5-920 |
| More Details: | Objective (s): Understanding customer expectations is essential to achieving better quality services. The aim of this study was to evaluate the quality of eduacational program offered by pre-marital counseling centers from expextant coupls’ perspective. Methods: This cross-sectional study was carried out in pre-marital counseling centers of Alborz province in summer 2018. In all 679 expextant couples were randomly selected. Their expectations and perceptions of counseling services were measured before and after classes by the SERVQUAL questionnaire in five dimensions of assurance, empathy, accountability, reliability, and tangibility. Data were analyzed using Wilcoxon, ANOVA, T- test and correlation tests. Results: A negative quality gap (0.12) was identified between expectations and perceptions (P |
| Document Type: | article |
| File Description: | electronic resource |
| Language: | Persian |
| ISSN: | 1680-7626 2008-4536 |
| Relation: | http://payeshjournal.ir/article-1-1380-en.html; https://doaj.org/toc/1680-7626; https://doaj.org/toc/2008-4536 |
| Access URL: | https://doaj.org/article/e231ff601c2248129bf41017b3f4f0a2 |
| Accession Number: | edsdoj.231ff601c2248129bf41017b3f4f0a2 |
| Database: | Directory of Open Access Journals |
| ISSN: | 16807626 20084536 |
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| Published in: | Payesh |
| Language: | Persian |