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High-quality recommender systems ought to deliver both innovative and relevant content through effective and exploratory interactions with users. Yet, supervised learning-based neural networks, which form the backbone of many existing recommender systems, only leverage recognized user interests, falling short when it comes to efficiently uncovering unknown user preferences. While there has been some progress with neural contextual bandit algorithms towards enabling online exploration through neural networks, their onerous computational demands hinder widespread adoption in real-world recommender systems. In this work, we propose a scalable sample-efficient neural contextual bandit algorithm for recommender systems. To do this, we design an epistemic neural network architecture, Epistemic Neural Recommendation (ENR), that enables Thompson sampling at a large scale. In two distinct large-scale experiments with real-world tasks, ENR significantly boosts click-through rates and user ratings by at least 9% and 6% respectively compared to state-of-the-art neural contextual bandit algorithms. Furthermore, it achieves equivalent performance with at least 29% fewer user interactions compared to the best-performing baseline algorithm. Remarkably, while accomplishing these improvements, ENR demands orders of magnitude fewer computational resources than neural contextual bandit baseline algorithms. |
