Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty.
| Title: | Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty. |
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| Authors: | Li-Hsin Chen, Chun-Hung Chen, Pasion Loverio, Jennifer, Mei-Jung Wang, Ling-Hui Lee, Ya-Pin Hou |
| Source: | Quality Management in Health Care; Jul-Sep2024, Vol. 33 Issue 3, p176-191, 16p |
| Database: | Complementary Index |
| ISSN: | 10638628 |
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| DOI: | 10.1097/QMH.0000000000000420 |
| Published in: | Quality Management in Health Care |
| Language: | English |