CUSTOMER-INDUCED (UN-)JUSTIFIED SOCIAL COMPARISONS: EFFECTS ON FRONTLINE EMPLOYEES' STRESS, RUMINATION, JOB SATISFACTION, AND BEHAVIORAL RESPONSES.
| Title: | CUSTOMER-INDUCED (UN-)JUSTIFIED SOCIAL COMPARISONS: EFFECTS ON FRONTLINE EMPLOYEES' STRESS, RUMINATION, JOB SATISFACTION, AND BEHAVIORAL RESPONSES. |
|---|---|
| Authors: | Hutzinger, Clemens1 clemens.hutzinger@uni-seeburg.at, Schreder, Philipp1, Hartl, Zofia1, Bowen, Melanie2 |
| Source: | AMA Winter Academic Conference Proceedings. 2025, Vol. 36, p939-943. 5p. |
| Subject Terms: | *Job stress, *Job satisfaction, Frontline personnel, Social comparison, Rumination (Cognition) |
| Database: | Business Source Complete |
| ISSN: | 10540806 |
|---|---|
| Published in: | AMA Winter Academic Conference Proceedings |
| Language: | English |