Bibliographic Details
| Title: |
Managing Challenging Patient and Visitor Behavior Using the REBELS Model. |
| Authors: |
Timmerman, Julianna1, Tran, Kieu Thuy2, Abad, Melissa3, Sitzer, Verna4 |
| Source: |
MEDSURG Nursing. Sep/Oct2022, Vol. 31 Issue 5, p296-330. 6p. 2 Graphs. |
| Subject Terms: |
*FAMILIES & psychology, *VISITING the sick, *INDUSTRIAL safety, *PROFESSIONS, *CONFIDENCE, *EMPATHY, *MATHEMATICAL models, *ATTITUDES of medical personnel, *HOSPITAL health promotion programs, *MEDICAL personnel, *BEHAVIOR disorders, *MEDICAL care research, *PATIENTS' families, *VIOLENCE against medical personnel, *THEORY, *COMMUNICATION, *QUALITY assurance, *PATIENT-professional relations, *CORPORATE culture, *VIDEO recording |
| Geographic Terms: |
CALIFORNIA |
| Abstract: |
To improve management of challenging patient and visitor behavior on a medicalsurgical unit, the unit practice council implemented the REBELS model of communication and developed staff education on its use. The project provided a standardized re - sponse to challenging situations, increased staff confidence and skills, decreased the need for security interventions, and improved the culture of safety. [ABSTRACT FROM AUTHOR] |
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| Database: |
Academic Search Complete |
