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Towards a Decision-Making Framework for Successful ERP Project Implementation: A Qualitative Study

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Title: Towards a Decision-Making Framework for Successful ERP Project Implementation: A Qualitative Study
Authors: ‘yarfi Hanane L, Motaki Noureddine, Derrhi Mostafa, Lahlou Imane
Source: Production Engineering Archives, Vol 31, Iss 1, Pp 91-105 (2025)
Publisher Information: Sciendo, 2025.
Publication Year: 2025
Collection: LCC:Machine design and drawing
Subject Terms: enterprise resource planning, total cost of ownership, critical decisions, decision-making, framework, Machine design and drawing, TJ227-240, Engineering machinery, tools, and implements, TA213-215
More Details: Digital transformation has become a strategic imperative for businesses across industries in today’s rapidly evolving technological landscape. At the heart of this transformation lies Enterprise Resource Planning (ERP), a comprehensive software solution that integrates various aspects of a business to streamline operations, optimize resources, and enhance decision-making. The purpose of this study is to present the different fixed costs in ERP projects, develop a framework that includes the different dynamic cost elements and critical decisions during the whole ERP project lifecycle, and examine tangible benefits through various case studies from the literature. By thoroughly understanding the costs and key considerations for adoption, organizations can make informed decisions that lead to successful ERP implementations. This work was carried out through an analysis of literature reviews. The qualitative approach was chosen using focus group discussions followed by the Delphi method to conduct semi-structured interviews among eight industry experts to verify and validate the results. Based on this framework, the decision-makers can have a global picture of the different ERP project lifecycle phases, activities, and critical decisions that must be taken by the company and their options, as well as their related costs and key criteria to consider. The findings of this study will aid organizations that implement ERP systems in gaining a better understanding of the costs and key considerations and in helping managers think about the various feasible and optimal ERP implementation options.
Document Type: article
File Description: electronic resource
Language: English
ISSN: 2353-7779
Relation: https://doaj.org/toc/2353-7779
DOI: 10.30657/pea.2025.31.9
Access URL: https://doaj.org/article/7c6936ae50e8409fbb0635d66cc5ba1b
Accession Number: edsdoj.7c6936ae50e8409fbb0635d66cc5ba1b
Database: Directory of Open Access Journals
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  Data: Production Engineering Archives, Vol 31, Iss 1, Pp 91-105 (2025)
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  Data: Digital transformation has become a strategic imperative for businesses across industries in today’s rapidly evolving technological landscape. At the heart of this transformation lies Enterprise Resource Planning (ERP), a comprehensive software solution that integrates various aspects of a business to streamline operations, optimize resources, and enhance decision-making. The purpose of this study is to present the different fixed costs in ERP projects, develop a framework that includes the different dynamic cost elements and critical decisions during the whole ERP project lifecycle, and examine tangible benefits through various case studies from the literature. By thoroughly understanding the costs and key considerations for adoption, organizations can make informed decisions that lead to successful ERP implementations. This work was carried out through an analysis of literature reviews. The qualitative approach was chosen using focus group discussions followed by the Delphi method to conduct semi-structured interviews among eight industry experts to verify and validate the results. Based on this framework, the decision-makers can have a global picture of the different ERP project lifecycle phases, activities, and critical decisions that must be taken by the company and their options, as well as their related costs and key criteria to consider. The findings of this study will aid organizations that implement ERP systems in gaining a better understanding of the costs and key considerations and in helping managers think about the various feasible and optimal ERP implementation options.
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