Program Report: Improving Patient Experience at an Outpatient Clinic Using Continuous Improvement Tools.
| Title: | Program Report: Improving Patient Experience at an Outpatient Clinic Using Continuous Improvement Tools. |
|---|---|
| Authors: | Siddiqui, Muhammad Usman Hassan, Khafagy, Abdullah Ahmed, Majeed, Faisal |
| Source: | Healthcare (2227-9032); Aug2023, Vol. 11 Issue 16, p2301, 10p |
| Subject Terms: | MEDICAL quality control, RESEARCH, STRATEGIC planning, HEALTH services administration, TERTIARY care, MEDICAL care, EXPERIENCE, PATIENTS' attitudes, HUMAN services programs, QUALITY assurance, DESCRIPTIVE statistics, QUESTIONNAIRES, MANAGEMENT, OUTPATIENT services in hospitals |
| Geographic Terms: | MIDDLE East |
| Abstract: | Patient satisfaction with prompt and high-quality healthcare services plays a pivotal role in healthcare settings. The delivery of high-quality services within the healthcare sector is closely associated with continuous quality improvement (CQI), which is an incremental and progressive process that prioritizes the safety of all participants, favorable outcomes, systematic processes, and a regulated and improved working environment, particularly in later stages. Surprisingly, these aspects are less frequently explored in Middle Eastern countries. Thus, this research paper aims to assess the impact of quality services on patient satisfaction in tertiary care clinics located in the Middle East. To improve the quality of services in our clinic, we employed patient feedback as a valuable resource. We proactively reached out to all patients who had visited our hospital via mobile phone messages and requested their feedback on the services they received. Approximately 5% of all visitors responded and completed a comprehensive questionnaire. The majority of respondents expressed satisfaction with the services provided across various departments. However, they also offered valuable suggestions that helped us identify further areas for improvement and enhance the overall patient experience within our clinic. Drawing upon the feedback received, we meticulously considered the identified issues, redesigned our policies, and implemented strategic changes. Following the implementation of these new approaches, we once again sought patients' feedback on the quality of our services. Patient feedback highlighted the significant impact of optimized service delivery methods, resulting in a substantial increase in patient satisfaction. Overall, this study sheds light on the vital factors that can enhance patients' experience in outpatient clinics, emphasizing the importance of integrating patient feedback into continuous quality improvement initiatives. By utilizing this approach, healthcare providers, administrators, and researchers can effectively improve service quality and patient satisfaction. Consequently, this research paper serves as a valuable reference for public health stakeholders, administrators, and researchers in their pursuit of delivering exceptional healthcare experiences. [ABSTRACT FROM AUTHOR] |
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| Database: | Complementary Index |
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| Items | – Name: Title Label: Title Group: Ti Data: Program Report: Improving Patient Experience at an Outpatient Clinic Using Continuous Improvement Tools. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Siddiqui%2C+Muhammad+Usman+Hassan%22">Siddiqui, Muhammad Usman Hassan</searchLink><br /><searchLink fieldCode="AR" term="%22Khafagy%2C+Abdullah+Ahmed%22">Khafagy, Abdullah Ahmed</searchLink><br /><searchLink fieldCode="AR" term="%22Majeed%2C+Faisal%22">Majeed, Faisal</searchLink> – Name: TitleSource Label: Source Group: Src Data: Healthcare (2227-9032); Aug2023, Vol. 11 Issue 16, p2301, 10p – Name: Subject Label: Subject Terms Group: Su Data: <searchLink fieldCode="DE" term="%22MEDICAL+quality+control%22">MEDICAL quality control</searchLink><br /><searchLink fieldCode="DE" term="%22RESEARCH%22">RESEARCH</searchLink><br /><searchLink fieldCode="DE" term="%22STRATEGIC+planning%22">STRATEGIC planning</searchLink><br /><searchLink fieldCode="DE" term="%22HEALTH+services+administration%22">HEALTH services administration</searchLink><br /><searchLink fieldCode="DE" term="%22TERTIARY+care%22">TERTIARY care</searchLink><br /><searchLink fieldCode="DE" term="%22MEDICAL+care%22">MEDICAL care</searchLink><br /><searchLink fieldCode="DE" term="%22EXPERIENCE%22">EXPERIENCE</searchLink><br /><searchLink fieldCode="DE" term="%22PATIENTS'+attitudes%22">PATIENTS' attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22HUMAN+services+programs%22">HUMAN services programs</searchLink><br /><searchLink fieldCode="DE" term="%22QUALITY+assurance%22">QUALITY assurance</searchLink><br /><searchLink fieldCode="DE" term="%22DESCRIPTIVE+statistics%22">DESCRIPTIVE statistics</searchLink><br /><searchLink fieldCode="DE" term="%22QUESTIONNAIRES%22">QUESTIONNAIRES</searchLink><br /><searchLink fieldCode="DE" term="%22MANAGEMENT%22">MANAGEMENT</searchLink><br /><searchLink fieldCode="DE" term="%22OUTPATIENT+services+in+hospitals%22">OUTPATIENT services in hospitals</searchLink> – Name: SubjectGeographic Label: Geographic Terms Group: Su Data: <searchLink fieldCode="DE" term="%22MIDDLE+East%22">MIDDLE East</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: Patient satisfaction with prompt and high-quality healthcare services plays a pivotal role in healthcare settings. The delivery of high-quality services within the healthcare sector is closely associated with continuous quality improvement (CQI), which is an incremental and progressive process that prioritizes the safety of all participants, favorable outcomes, systematic processes, and a regulated and improved working environment, particularly in later stages. Surprisingly, these aspects are less frequently explored in Middle Eastern countries. Thus, this research paper aims to assess the impact of quality services on patient satisfaction in tertiary care clinics located in the Middle East. To improve the quality of services in our clinic, we employed patient feedback as a valuable resource. We proactively reached out to all patients who had visited our hospital via mobile phone messages and requested their feedback on the services they received. Approximately 5% of all visitors responded and completed a comprehensive questionnaire. The majority of respondents expressed satisfaction with the services provided across various departments. However, they also offered valuable suggestions that helped us identify further areas for improvement and enhance the overall patient experience within our clinic. Drawing upon the feedback received, we meticulously considered the identified issues, redesigned our policies, and implemented strategic changes. Following the implementation of these new approaches, we once again sought patients' feedback on the quality of our services. Patient feedback highlighted the significant impact of optimized service delivery methods, resulting in a substantial increase in patient satisfaction. Overall, this study sheds light on the vital factors that can enhance patients' experience in outpatient clinics, emphasizing the importance of integrating patient feedback into continuous quality improvement initiatives. By utilizing this approach, healthcare providers, administrators, and researchers can effectively improve service quality and patient satisfaction. Consequently, this research paper serves as a valuable reference for public health stakeholders, administrators, and researchers in their pursuit of delivering exceptional healthcare experiences. [ABSTRACT FROM AUTHOR] – Name: Abstract Label: Group: Ab Data: <i>Copyright of Healthcare (2227-9032) is the property of MDPI and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.3390/healthcare11162301 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 10 StartPage: 2301 Subjects: – SubjectFull: MIDDLE East Type: general – SubjectFull: MEDICAL quality control Type: general – SubjectFull: RESEARCH Type: general – SubjectFull: STRATEGIC planning Type: general – SubjectFull: HEALTH services administration Type: general – SubjectFull: TERTIARY care Type: general – SubjectFull: MEDICAL care Type: general – SubjectFull: EXPERIENCE Type: general – SubjectFull: PATIENTS' attitudes Type: general – SubjectFull: HUMAN services programs Type: general – SubjectFull: QUALITY assurance Type: general – SubjectFull: DESCRIPTIVE statistics Type: general – SubjectFull: QUESTIONNAIRES Type: general – SubjectFull: MANAGEMENT Type: general – SubjectFull: OUTPATIENT services in hospitals Type: general Titles: – TitleFull: Program Report: Improving Patient Experience at an Outpatient Clinic Using Continuous Improvement Tools. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Siddiqui, Muhammad Usman Hassan – PersonEntity: Name: NameFull: Khafagy, Abdullah Ahmed – PersonEntity: Name: NameFull: Majeed, Faisal IsPartOfRelationships: – BibEntity: Dates: – D: 15 M: 08 Text: Aug2023 Type: published Y: 2023 Identifiers: – Type: issn-print Value: 22279032 Numbering: – Type: volume Value: 11 – Type: issue Value: 16 Titles: – TitleFull: Healthcare (2227-9032) Type: main |
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