This result is not displayed to guests.
Login for full access.

Do you feel angry when you are gossiped about? Understanding the mechanism underlying negative workplace gossip and service sabotage

Authors: Lyu, Yijing, Wu, Long-Zeng, Ye, Yijiao, Fan, Yurong

Source: In International Journal of Hospitality Management September 2024 122

How to make the work-family balance a reality among frontline hotel employees? The effect of family supportive supervisor behaviors

Authors: Ye, Yijiao, Wu, Long-Zeng, Lyu, Yijing, Liu, Xinyu

Source: In International Journal of Hospitality Management July 2024 120

Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance

Authors: Liu, Xinyu, Wu, Long-Zeng, Ye, Yijiao, Kwan, Ho Kwong

Source: In International Journal of Hospitality Management April 2024 118

This result is not displayed to guests.
Login for full access.

Why do they slack off in teamwork? Understanding frontline hospitality employees’ social loafing when faced with exploitative leadership

Authors: Ye, Yijiao, Chen, Mengyuan, Wu, Long-Zeng, Kwan, Ho Kwong

Source: In International Journal of Hospitality Management February 2023 109

The impact of exploitative leadership on hospitality employees' proactive customer service performance: a self-determination perspective

Authors: Sun, Zhuanzhuan, Wu, Long-Zeng, Ye, Yijiao, Kwan, Ho Kwong

Source: International journal of contemporary hospitality management. 35(1):46-63

Availability: http://explore.bl.uk/primo_library/libweb/action/display.do?tabs=detailsTab&gathStatTab=true&ct=display&fn=search&doc=ETOCvdc_100169468835.0x000001&indx=1&recIds=ETOCvdc_100169468835.0x000001

Exploitative leadership and service sabotage

Authors: Ye, Yijiao, Lyu, Yijing, Wu, Long-Zeng, Kwan, Ho Kwong

Source: In Annals of Tourism Research July 2022 95

This result is not displayed to guests.
Login for full access.

Why and when perceived organizational exploitation inhibits frontline hotel employees' service performance: a social exchange approach.

Authors: Fan, Yurong, Huang, Qixing, Wu, Long-Zeng, Ye, Yijiao, Zhou, Yuan, Miao, Chunchun

Source: International Journal of Contemporary Hospitality Management; 2024, Vol. 36 Issue 12, p4092-4110, 19p

Subject Terms: HOTEL employees, TRUST, SOCIAL exchange, SOCIAL services, DYADS

This result is not displayed to guests.
Login for full access.

This result is not displayed to guests.
Login for full access.

Fuel the service fire

Authors: Wu, Long-Zeng, Ye, Yijiao, Cheng, Xuan-Mei, Kwan, Ho Kwong, Lyu, Yijing

Source: International journal of contemporary hospitality management. 32(5):1755-1773

Availability: http://explore.bl.uk/primo_library/libweb/action/display.do?tabs=detailsTab&gathStatTab=true&ct=display&fn=search&doc=ETOCvdc_100120243440.0x000001&indx=1&recIds=ETOCvdc_100120243440.0x000001

The Effect of Workplace Negative Gossip on Employee Proactive Behavior in China: The Moderating Role of Traditionality

Authors: Wu, Xiangfan, Kwan, Ho Kwong, Wu, Long-Zeng, Ma, Jie

Source: Journal of Business Ethics, 2018 Apr 01. 148(4), 801-815.

Access URL: https://www.jstor.org/stable/45022538

WHEN AND WHY PEOPLE ENGAGE IN DIFFERENT FORMS OF PROACTIVE BEHAVIOR : INTERACTIVE EFFECTS OF SELF-CONSTRUALS AND WORK CHARACTERISTICS

Authors: WU, CHIA-HUEI, PARKER, SHARON K., WU, LONG-ZENG, LEE, CYNTHIA

Source: The Academy of Management Journal, 2018 Feb 01. 61(1), 293-323.

Access URL: https://www.jstor.org/stable/26528854

Emotional labor and family quality: the role of work-family positive spillover

Authors: Liu, Xiao-Yu, Kwan, Ho Kwong, Wu, Long-Zeng, Zheng, Xiao-Ming

Source: International journal of human resource management. 29(6):1113-1138

Availability: http://explore.bl.uk/primo_library/libweb/action/display.do?tabs=detailsTab&gathStatTab=true&ct=display&fn=search&doc=ETOCvdc_100066128645.0x000001&indx=1&recIds=ETOCvdc_100066128645.0x000001

Breaking (or making) the silence: How goal interdependence and social skill predict being ostracized

Authors: Wu, Long-Zeng, Ferris, D. Lance, Kwan, Ho Kwong, Chiang, Flora, Snape, Ed, Liang, Lindie H.

Source: In Organizational Behavior and Human Decision Processes November 2015 131:51-66

The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective

Authors: Wu, Long-Zeng, Sun, Zhuanzhuan, Ye, Yijiao, Kwan, Ho Kwong, Yang, Mengqi

Source: International journal of hospitality management. 96

Availability: http://explore.bl.uk/primo_library/libweb/action/display.do?tabs=detailsTab&gathStatTab=true&ct=display&fn=search&doc=ETOCvdc_100186211924.0x000001&indx=1&recIds=ETOCvdc_100186211924.0x000001

CEO Ethical Leadership and Corporate Social Responsibility: A Moderated Mediation Model

Authors: Wu, Long-Zeng, Kwan, Ho Kwong, Yim, Frederick Hong-kit, Chiu, Randy K., He, Xiaogang

Source: Journal of Business Ethics, 2015 Sep 01. 130(4), 819-831.

Access URL: http://www.jstor.org/stable/24703460

Hostile Attribution Bias and Negative Reciprocity Beliefs Exacerbate Incivility's Effects on Interpersonal Deviance

Authors: Wu, Long-Zeng, Zhang, Haina, Chiu, Randy K., Kwan, Ho Kwong, He, Xiaogang

Source: Journal of Business Ethics, 2014 Mar 01. 120(2), 189-199.

Access URL: http://dx.doi.org/10.1007/s10551-013-1658-6