A neutrosophic SERVQUAL model approach to study the quality of teaching support services at a technological institute in Ecuador

Authors: Víctor Gustavo Gómez Rodríguez, Abel Stalin Flores Laaz, Noemí Barbara Delgado Álvarez, Alejandro Reigosa Lara, Manuel Roberto Tolozano Benites

Source: Neutrosophic Sets and Systems, Vol 62, Pp 96-103 (2023)

Subject Terms: service quality, servqual, institutional management, single-valued triangular neutrosophic number, Mathematics, QA1-939, Electronic computers. Computer science, QA75.5-76.95

File Description: electronic resource

Relation: https://fs.unm.edu/NSS/12SERVQUAL.pdf; https://doaj.org/toc/2331-6055; https://doaj.org/toc/2331-608X

Access URL: https://doaj.org/article/e8f3eea6cfce453094fc8841d3681f08