Digital Therapy for Negative Consumption Experiences: The Impact of Emotional and Rational Reviews on Review Writers.

Authors: Wu, Alisa Yinghao (AUTHOR), Morwitz, Vicki G (AUTHOR)

Source: Journal of Consumer Research. Feb2025, Vol. 51 Issue 5, p937-958. 22p.

Subject Terms: *Consumers' reviews, *Customer experience, *Consumer psychology, Emotions, Writing & psychology, Psychology of authors

This result is not displayed to guests.
Login for full access.

A NEW DAWN FOR THE TECHNOLOGY OFFICER.

Authors: Baig, Aamer, lewis, jeffrey, Hjartar, Klemens, Cain, Rob, Blumberg, Sven

Source: McKinsey Quarterly. 2024 Q4, Issue 4, p64-77. 14p. 5 Color Photographs.

Subject Terms: *Customer experience, *Chief strategy officers, *Business planning, *Low-income consumers, *Cross-functional teams, *Chief information officers, Robotic process automation

Value co-creation in group enterprises: an evolutionary game theory-based analysis.

Authors: Dou, Runliang¹ (AUTHOR), Nan, Guofang² (AUTHOR), Wei, Ziqian¹ (AUTHOR) wzq_7@tju.edu.cn, Hsu, Chia-Yu³ (AUTHOR)

Source: International Journal of Production Research. Sep2024, Vol. 62 Issue 17, p6186-6210. 25p.

Subject Terms: *Customer cocreation, *Customer experience, *Business enterprises, *Consumers, *Resource allocation, Evolutionary models

Tailoring Technology for Heterogeneous Shoppers: Implications for e-Retail Channel Competition.

Authors: Jang, Hongseok¹ (AUTHOR) hjang@tulane.edu, Jung, Kyung Sung² (AUTHOR), Kwark, Young² (AUTHOR)

Source: Journal of Management Information Systems. 2024, Vol. 41 Issue 3, p892-922. 31p.

Subject Terms: *Customer experience, *Consumers, *Online shopping, *Competitive advantage in business, *Prices

The scope and intensity of personalised omnichannel customer journeys: a conceptualisation integrating experts' and consumers' perspectives.

Authors: Weippert, Marco¹ (AUTHOR) marco.weippert@bwi.uni-stuttgart.de

Source: Journal of Marketing Management. Sep2024, Vol. 40 Issue 11/12, p877-909. 33p.

Subject Terms: *Customer experience, *Decision trees, *Consumers, *Qualitative research, *Direct selling

This result is not displayed to guests.
Login for full access.

"For the love of God": Michelangelo Buonarotti and the Tridentine Decree on Justification.

Authors: Arkin, Moshe¹ (AUTHOR)

Source: Sixteenth Century Journal. Fall2024, Vol. 55 Issue 3/4, p575-608. 34p.

Create Winning Customer Experiences with Gen AI.

Authors: SIGGELKOW, NICOLAJ, TERWIESCH, CHRISTIAN

Source: Harvard Business Review. Fall2024 Special Issue, p66-68. 3p. 1 Color Photograph.

Subject Terms: *Customer experience, *Economic competition, Generative artificial intelligence, Language models, ChatGPT

Cultural Competency.

Authors: MCCULLOM, ROD (AUTHOR)

Source: Scientific American. Nov2024, Vol. 331 Issue 4, pS18-S20. 3p. 1 Cartoon or Caricature.

Subjects: PATIENTS' attitudes, MEDICAL students, PATIENT experience, PREGNANT women, MATERNAL health services, BREASTFEEDING, ETHNICITY

When Automation Fails: Examining the Effect of a Verbal Recovery Strategy on User Experience in Automated Driving.

Authors: Xu, Zhigang¹ (AUTHOR), Wang, Guanqun¹ (AUTHOR), Zhai, Siming² (AUTHOR), Liu, Peng² (AUTHOR) pengliu86@zju.edu.cn

Source: International Journal of Human-Computer Interaction. Mar2025, Vol. 41 Issue 6, p3772-3782. 11p.

Subject Terms: *Work experience (Employment), User experience, Autonomous vehicles, Human voice, Apologizing

How Inclusive Brands Fuel Growth.

Authors: Rodríguez-Vifá, Omar¹, Nickerson, Dionne², Bharadwaj, Sundar³

Source: Harvard Business Review. May/Jun2024, Vol. 102 Issue 3, p114-123. 10p. 7 Color Photographs.

Subject Terms: *Marketing, *Customer experience, *Diversity & inclusion policies, *Product management, *Business expansion, *Consumer preferences, *Consumer behavior

THE TRUMP REVIVAL.

Authors: LEHMANN, CHRIS (AUTHOR)

Source: Nation. Apr2024, Vol. 318 Issue 4, p40-47. 8p. 4 Color Photographs, 3 Cartoon or Caricatures.

Subjects: TRUMP, Donald, 1946-, RELIGIOUS movements, MARTYRDOM, POWER (Social sciences), CHARISMA, RELIGIOUS leaders, RELIGIOUS experience, UNITED States Capitol Insurrection, 2021

Does Prior Experience Reduce the Ability of Cooperation-Inducing Controls to Develop Trust between Employees?

Authors: Douthit, Jeremy D.¹ (AUTHOR), Garrett, Jace B.² (AUTHOR), Way, Dan T.³ (AUTHOR)

Source: Journal of Management Accounting Research. 2025, Vol. 37 Issue 1, p63-83. 21p.

Subject Terms: *Work experience (Employment), *Cooperation, Trust, Classification

Optimal admission and queuing control with reneging behavior under premature discharge decisions.

Authors: Yang, Feifei¹ (AUTHOR) yangfeifei@bjut.edu.cn, Li, Quan‐Lin¹ (AUTHOR) liquanlin@bjut.edu.cn, Zhang, Chi¹ (AUTHOR) czhang@bjut.edu.cn, Wang, Chengliang¹ (AUTHOR) wangchengliang@emails.bjut.edu.cn

Source: International Transactions in Operational Research. Jan2025, Vol. 32 Issue 1, p502-529. 28p.

Subject Terms: *Health facilities, *Markov processes, Patient experience, Hospital admission & discharge, Patients' attitudes

Physiological Data for User Experience and Quality of Experience: A Systematic Review (2018–2022).

Authors: da Silveira, Aleph Campos¹ (AUTHOR) alephcampos@gmail.com, Lima de Souza, Mariane¹ (AUTHOR), Ghinea, Gheorghita² (AUTHOR), Saibel Santos, Celso Alberto¹ (AUTHOR)

Source: International Journal of Human-Computer Interaction. Jan2025, Vol. 41 Issue 1, p664-693. 30p.

Subject Terms: User experience, Augmented reality, Virtual reality, Data quality, Acquisition of data

Enhancing Developers Experience (DevEx) for Successful Design System Implementation.

Authors: Palomino, Paula¹ (AUTHOR) paula.palomino@fatec.sp.gov.br, Fonseca, Murilo² (AUTHOR), Souza, Jefferson³ (AUTHOR), Toda, Armando⁴ (AUTHOR), Pereira, Rodrigo Lisboa⁵ (AUTHOR), Cordeiro, Thiago⁴ (AUTHOR), Pedro da Silva, Alan⁴ (AUTHOR), Demerval, Diego⁴ (AUTHOR)

Source: International Journal of Human-Computer Interaction. Jan2025, Vol. 41 Issue 1, p807-819. 13p.

Subject Terms: *Research & development projects, *Research & development, User experience, Custom design, Teams

How coaches and clients experience a coaching session after listening to music pre-selected by the client.

Authors: Fisher, Debbie, Giraldez-Hayes, Andrea¹

Source: International Journal of Evidence Based Coaching & Mentoring. 2025, Vol. 23 Issue 1, p135-149. 15p.

Subject Terms: *Customer experience, Music & emotions, Semi-structured interviews, Emotions, Well-being, Music therapy

This result is not displayed to guests.
Login for full access.

This result is not displayed to guests.
Login for full access.