Accounting for the needs of the customer as a whole drives loyalty and satisfaction: If banks want to create customer loyalty and support growth, they need to holistically focus on the human factors that ultimately influence business outcomes.

Authors: Cross, Miriam

Source: Research Reports (Arizent). Sep2024, p1-18. 18p.

Watch Out for the Elder Fraud Web.

Authors: CROSS, MIRIAM MIRIAM_CROSS@KIPLINGER.COM

Source: Kiplinger Personal Finance. Jan2020, Vol. 74 Issue 1, p40-45. 6p. 3 Color Photographs.

Subject Terms: Financial abuse of older people, Crimes against older people, Older people, Health of older people, Geriatric psychology

Geographic Terms: United States

5 Ways to Max Out Your Credit Card Rewards.

Authors: CROSS, MIRIAM

Source: Kiplinger Personal Finance. Dec2019, Vol. 73 Issue 12, p64-68. 5p. 2 Color Photographs.

Subject Terms: *Credit card rewards programs, *Customer loyalty programs, *Credit cards, *Consumers, *Consumer credit

Money Moves to Make Now.

Authors: BLOCK, SANDRA, CROSS, MIRIAM, ERMEY, RYAN, GERSTNER, LISA, HUANG, NELLIE, PITSKER, KAITLIN

Source: Kiplinger Personal Finance. Dec2019, Vol. 73 Issue 12, p46-56. 9p. 4 Color Photographs.

Subject Terms: *Investors, *Mutual funds, *Stocks (Finance), *Withholding tax

Geographic Terms: United States

Company/Entity: United States. Internal Revenue Service

How to Downsize Your RMDs.

Authors: CROSS, MIRIAM MCROSS@KIPLINGER.COM

Source: Kiplinger Personal Finance. Nov2019, Vol. 73 Issue 11, p52-56. 5p. 1 Color Photograph, 1 Graph.

Subject Terms: *Pensions, *Social security, *Employee benefits, *Tax returns, *Charities

SIMPLIFY YOUR FINANCES.

Authors: WAGGONER, JOHN, CROSS, MIRIAM, MERTZ ESSWEIN, PATRICIA, ERMEY, RYAN, GERSTNER, LISA

Source: Kiplinger Personal Finance. Sep2019, Vol. 73 Issue 9, p34-44. 8p. 7 Color Photographs.

Subject Terms: *Bonds (Finance), *Stocks (Finance), *Investments, *Dollar cost averaging, *Homeowners insurance, *Investment policy

THE BEST BANK for you.

Authors: CROSS, MIRIAM, GERSTNER, LISA

Source: Kiplinger Personal Finance. Aug2019, Vol. 73 Issue 8, p35-42. 8p. 1 Color Photograph.

Subject Terms: *Banking industry, *Banking industry customer services, *Online banking, *Financial services industry

Geographic Terms: United States

Company/Entity: TD Bank NA , Ally Bank (Company) , Citibank NA 032714060

DEALS, DEALS, DEALS.

Authors: BLOCK, SANDRA, CROSS, MIRIAM, ERMEY, RYAN, ESSWEIN, PATRICIA MERTZ, GERSTNER, LISA, PEDERSEN, BRENDAN, PITSKER, KAITLIN, STINSON, RIVAN, WAGGONER, JOHN

Source: Kiplinger Personal Finance. Jul2019, Vol. 73 Issue 7, p62-70. 9p. 7 Color Photographs, 1 Chart, 2 Cartoon or Caricatures.

Subject Terms: *School taxes, Gas prices

Company/Entity: Albright College , Elizabethtown College , Elmira College

MAKING IT IN THE GIG ECONOMY.

Authors: CROSS, MIRIAM

Source: Kiplinger Personal Finance. Jul2019, Vol. 73 Issue 7, p24-29. 6p. 2 Color Photographs.

Subject Terms: *Gig economy, Dwellings leasing & renting, Electronic systems

Company/Entity: DoorDash Inc. , Uber Technologies Inc.

THE PERKS OF OFF-SEASON TRAVEL.

Authors: CROSS, MIRIAM

Source: Kiplinger Personal Finance. Jun2019, Vol. 73 Issue 6, p64-70. 7p. 4 Color Photographs.

Subject Terms: *Tourism, *Ocean travel, Travel, Travelers, Hiking

Travel Secrets.

Authors: CROSS, MIRIAM (AUTHOR) FEEDBACK@KIPLINGER.COM

Source: Kiplinger Personal Finance. Mar2020, Vol. 74 Issue 3, p64-71. 7p. 5 Color Photographs.

Subject Terms: *Air travel, *Foreign exchange, Travel, Railroad travel

COUPLES & MONEY: WHEN TOGETHER IS BETTER.

Authors: CROSS, MIRIAM (AUTHOR) MIRIAM_CROSS@KIPLINGER.COM

Source: Kiplinger Personal Finance. Feb2020, Vol. 74 Issue 2, p38-42. 5p. 1 Color Photograph.

Subject Terms: *Retirement income planning, *Home equity loans, *Income, *Employer-sponsored health insurance, Mental health services

Banks ponder 'What's in a name?'.

Authors: Cross, Miriam

Source: American Banker Magazine. Jul/Aug2024, Vol. 134 Issue 6, p26-35. 9p. 4 Color Photographs.

Subject Terms: *Home offices, *State banks, *Chief marketing officers, *Financial services industry, *Deposit insurance, Prohibition, United States, 1920-1933

ID THEFT.

Authors: CROSS, MIRIAM, GERSTNER, LISA, PEDERSEN, BRENDAN

Source: Kiplinger Personal Finance. May2019, Vol. 73 Issue 5, p33-45. 11p. 6 Color Photographs.

Subject Terms: *Cyberterrorism, *Social security, *Bank accounts, Identity theft prevention, Personally identifiable information

DE-RISK YOUR FINANCES. (cover story)

Authors: ESSWEIN, MERTZ, CROSS, MIRIAM, AMBROSE, EILEEN, BLOCK, SANDRA, ERMEY, RYAN, GERSTNER, LISA, LANKFORD, KIMBERLY, PITSKER, KAITLIN, STINSON, RIVAN

Source: Kiplinger Personal Finance. Apr2019, Vol. 73 Issue 4, p22-33. 10p. 1 Color Photograph.

Subject Terms: *Personal finance, *Household budgets, *Membership, *Emergency savings accounts

People: Mahoney, Ken

THE TRAVELER'S GUIDE TO HOME SHARING.

Authors: CROSS, MIRIAM MCROSS@KIPLINGER.COM

Source: Kiplinger Personal Finance. Feb2019, Vol. 73 Issue 2, p64-69. 6p. 3 Cartoon or Caricatures.

Subject Terms: *Lease & rental services, *Hotel rates, *Rental housing, Vacation rentals

Company/Entity: Airbnb Inc.

NEW STRATEGIES FOR SMART BORROWING.

Authors: CROSS, MIRIAM MCROSS@KIPLINGER.COM, ESSWEIN, PATRICIA MERTZ PESSWEIN@KIPLINGER.COM

Source: Kiplinger Personal Finance. Jan2019, Vol. 73 Issue 1, p26-33. 7p. 8 Color Photographs.

Subject Terms: *Mortgage loans, *Student loan debt, *Investments, *Interest rates, *Repayments

Second Acts.

Authors: CROSS, MIRIAM (AUTHOR), GERSTNER, LISA (AUTHOR)

Source: Kiplinger Personal Finance. Oct2018, Vol. 72 Issue 10, p64-70. 6p. 5 Color Photographs.

Subject Terms: *Career changes, *Occupational mobility, *Vocational guidance, *Career development, *Change

THE BEST BANK FOR YOU.

Authors: CROSS, MIRIAM, GERSTNER, LISA

Source: Kiplinger Personal Finance. Aug2018, Vol. 72 Issue 8, p35-45. 9p. 8 Color Photographs.

Subject Terms: *Banking industry, *Retirees, Travelers

Company/Entity: Citibank NA 032714060 , Charles Schwab & Co. Inc. 021672469 , US Bancorp (Company) , TD Bank NA

Travel in Style for Less.

Authors: CROSS, MIRIAM MCROSS@KIPLINGER.COM

Source: Kiplinger Personal Finance. Jul2018, Vol. 72 Issue 7, p62-69. 6p. 3 Color Photographs.

Subject Terms: *Package tours, *Personal finance, *Travel agents, *Finance, Vacations, Social media